TRAVELERS And TRAVEL AGENCIES
I was fortunate to have trip to Halong Bay and join a boat with Australian tourists
It was a good trip and the Australians where very friendly, we got into a lot of discussions about our families, jobs and our journey in general.
Two girls in the group and another family weren’t happy about their accomodation and the service by the crew. They paid for 4 star service but where only 2 star service, this is the reason they were not happy.
I personally thought the boat was ok but I understand their disappointment .I believe the reason for this problem was that they did not book through a local tourist agent and they relied and trusted the Internet for their bookings…
Booking through a local travel agent is a much better way to go as they know what is best for the client and this will guarantee that they get what they paid for
As a local travel agent I would recommend that all tourists making bookings from Australia or elsewhere check the list provided by the travel agent for hotels, cruises, trains etc.
On my opinion, they should work directly with local travel agent and they should check for review of all accommodation that they was provided by the travel Agency.
Safe travels and enjoy Vietnam the people and their culture!